FAQ's

Toll free call

02-7385812

Reservations for our Ouray day spa may be made by calling the Spa directly at 02-7385812. We encourage you to schedule your Spa services well in advance of your visit to ensure the widest selection of treatments and appointment times. Spa appointments must be held with a credit card or a hotel reservation confirmation.

We respectfully ask that you give the Spa a minimum of 24 hours notice if you must cancel an appointment. The full service(s) cost will be charged for any late cancellation or no-show appointment. A 48 hour notice is requested for multiple services or package appointments.

We ask that you arrive at The Spa at least 10 minutes prior to the start time of your first scheduled service.

As The Spa is an adult area, we respectfully request that guests do not bring their children to services with them. The hotel and the Spa is reserved for adults 16 and over.

Please disrobe to the level of your comfort in order to enjoy your service. A robe and sandals will be provided in your locker, or you are welcome to bring your own swimsuit for your spa experience. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort.t

We recommend that you check with your physician before visiting The Spa. Please notify us of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your service. If (s)he believes that the service you are scheduled for is unsafe based on any information given, (s)he may recommend canceling the service, booking another service or modifying the service to make it safe for you. As we are most concerned about your safety and comfort, the Spa reserves the right to refuse service to any guest at any time.

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